Kimberly Blankenship, M. Ed

Freelance Project Manager/Senior Instructional Designer

Contractor

2015-Present

• Design and develop engaging performance-based learning solutions for corporate, education and government clients.Includes using various multimedia elements (video, graphics, simulations, activities, games) to increase learner engagement and support learning objectives.

• Work with internal SME’s and high-level company officials to conduct job-task analysis, determine training needs, and develop course content.

• Develop courses using Captivate, Storyline 360 and Lectora. Create high-quality video, graphics and multimedia elements in Adobe Creative Suite.

• Assist clients with delivering courses through proprietary Learning Management Systems.Includes working with IT to determine system requirements and assisting LMS administrator with uploading/assigning courses.

• Notable clients include: The Association of Airport Executives (AAAE), Murphy USA, Academy of Oncology Nurse & Patient Navigators (AONN), and Jouve of North America, Inc.
   

Projects include:

• Signature Flight Support Customer Service Standdards Training: 

  • Developed engaging, performance-based video training for customer care agents that focused on delivering the Signature Promise and the customer experience.

  • Training covered Customer Communications, Customer Care, Customer Service Appearance and Personal Appearance.

  • Included writing video scripts, designing learning activities and writing knowledge checks/tests.

• AAAE Sensitive Security Information Training:

  • Developed training outlining the Sensitive Security Information (SSI) Regulations and the Personal Identifying Information (PII) Regulations.

  • Topics included: Categories of SSI, Identifying SSI, Handling and Marking SSI, Restrictions on Disclosure of SSI and Aviation Specific Data Security Levels of SSI.

  • Designed training using Articulate Storyline 360. Created graphics and edited videos in Adobe Creative Suite.

• Murphy USA New Team Member Training:

  • Hired to redesign the Murphy USA New Team Member Field Training for all 1500 stores. Included writing, designing, developing and editing 5 videos and 12 e-learning modules.

  • Conducted training needs analysis and developed learning solutions that supported learning objectives and met training requirements.

  • Took existing instructor-led training and created an innovative, engaging, funny training curriculum targeting Gen Z.

  • Worked with SME’s to develop content for videos, e-learning modules, knowledge checks and final assessments.

  • Provided support to deploy training using a challenging training environment and company portal. Included working with IT on video size and resolution requirements.

  • Wrote, directed, produced and edited all videos and e-learning modules using Adobe Creative Suite and Captivate.

 

Project Manager/Lead Instructional Designer

Gotham Government Services

Orlando, FL

2016-Present

• Hired to redesign field training for the VA in Adobe Captivate.Involves taking existing field training developed and deployed in a proprietary system and re-designing it in Captivate for deployment in Prime.

• Lead Instructional Designer for Consistency Studies (skill-based training for VA field employees). Includes developing courses, working with internal SME’s on course content and conducting all meetings to review course materials with SME’s/VA staff.

• Project Manager for Consistency Studies.Includes managing other designers who develop courses for Consistency Studies and managing the development/deployment schedule for
  the VA.

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​Senior Instructional Developer

General Dynamics Information Technology

Orlando, FL

2015-2016

• Managed small to large scale projects throughout the ADDIE life cycle.  Included managing instructional designers assigned to project and ensuring that all content is 508 compliant.

• Worked with programmers, graphic artists, quality assurance and management to determine project scope and timeline.  Included managing all design and development schedules to ensure that deliverables were met.

• Designed and developed instructional approaches and/or strategies to meet training requirements.

• Conducted analysis of training requirements and media requirements.

• Developed appropriate training objectives and test methods and designed training materials.

• Ensured integrity of task analysis, training requirements, training hierarchies, instructional materials and evaluation plans.

• Designed and developed computer based training, web-based training, electronic performance support systems and other technology-based learning solutions. 

• Developed flow diagrams and storyboards.

• Designed course lessons in a variety of delivery media. 

• Interacted with customer and subject matter experts to ensure technical accuracy of instructional content.

• Provided guidance and leadership to less-experienced personnel.

 

Manager, Learning and Development

Wyndham Vacation Ownership

Orlando, FL

2013-2015

• Managed a team of Instructional Designers and Training Coordinator to analyze, design, develop, and evaluate, leadership, service, technical and systems training courses and materials for both Instructor Led (ILT) Web Base (WBT) delivery methods using the Instructional Systems Design (ISD) process. Supported Resort Operations and Owner Services HR, Learning and Development and Contact Center Operations.

• Analyzed learning and technology needs and made recommendations to L&D and Operations on which technologies could help the organization achieve its goals. Ensured proper technology was utilized by design team for efficient, cost effective and high quality output.

• Consulted with HRD, Project Managers, L&D partners and Operations on learning design needs. Managed the delivery of instructional design to meet or exceed expectations.

• Prioritized and managed multiple design projects assigned to instructional designers. Set goals, trained, coached and developed instructional design team to promote their development.

• Partnered with L&D team to manage materials, facilitator books, facilities, feedback, and program changes. Ensured consistent design standards to include L&D and brand standards and copyright protections. Oversaw design quality and learning effectiveness.

• Developed and designed multimedia and SCORM compliant e-learning content that supported contact center operations, new hire on-boarding and sales initiatives. Included re-designing the new hire curricula so that it could effectively be delivered in an online environment.

• Maximized the use of the Learning Management System for learning plans, implementation and reporting. Trained staff on LMS usage and reporting.

• Managed the annual and monthly design budget and forecasting process. Identified, RFP, budget and forecast expenses for outsourcing instructional design and/or facilitation to both external design shops and Wyndham Worldwide shared services.

• Facilitated workshops, including Train-the-Trainer sessions, as needed.

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Senior Learning Manager, Design

AT&T

Orlando, FL

2011-2013

• Designed, developed and maintained curricula for new hire and product training for AT&T Mobility Call Center Representatives.  Formats included instructor-led, self-paced web- based, distance-learning, digital video and computer based technologies.

• Managed curricula from concept to completion including analysis, design, implementation and evaluation.  Worked closely with in-house and vendor clients to ensure training met performance needs.  

• Used the ADDIE model and other adult instructional techniques to develop courses and learning materials.

• Designed and developed SCORM compliant e-learning courses for delivery over the AT&T Learning Portal.

• Directed the graphic design, branding, production and support of multi-media learning solutions.  Identified support requirements, project and deliverables with clients and equipment vendors.

• Determined performance standards, skill/knowledge requirements and training objectives. Performed analysis to determine the effectiveness of training and identified appropriate training resources/procedures.

• Conducted follow up to determine applicability of course material. 

• Oversaw long-term implementation of company-wide initiatives and individual client requests.

• Used a systematic design process and support tools to select appropriate media to develop storyboards, job aids, scripts and instructor-led as well as self-paced materials.

• Assessed and made purchase recommendations on various design and production tools.

• Maintained the AT&T Learning Portal and Trainer Lounge which included curriculum updates, video/simulation uploads and document changes.  Updated .html and .xml code as needed and used Microsoft Sharepoint Designer to update Trainer Lounge.

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Digital Media Instructor

Valencia Community College

Orlando, FL

2010-2012

• Developed curricula and taught online, hybrid and traditional courses in Screenwriting, Digital Imaging (Photoshop), Editing and Video Production. Created course materials using Lectora E-learning software.Managed and delivered course content through the Blackboard LMS system.

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Digital Media Instructor

International Academy of Design and Technology

Orlando, FL

2008-2011

• Developed curricula and taught: Screenwriting, Video Production (Electronic Field Production), Introduction to Editing and Advanced Post-Production (using Final Cut Studio HD), Computer Graphics (using Photoshop and After-Effects), and Directing/Studio Production classes.

 

​Audio-Visual Project Manager/Web Producer/Editor

Profile East, Inc.

Orlando, FL

2009-2010

• Managed large-scale Audio Visual Projects for clients. Worked directly with clients to ascertain project goals, ensuring that all objectives were outlined and accomplished.Managed equipment vendors, budget, project timeline and client/employee equipment training.

• Managed and updated company’s e-commerce website using Magento Professional Edition e-commerce software.

• Worked as lead designer utilizing Photoshop, After-Effects, and Final Cut Pro HD to develop on-line content.

• Acted as key Marketing Representative for company responsible for promoting new products, bringing in new business and maintaining customer satisfaction.

 

​Supervisor of Marketing and Production

Brighthouse Networks

Maitland, FL

2007-2009

• Conceptualized, developed, produced and managed cross channel commercials, traffic, placement and analysis that promoted Bright House Networks brand, products and services. Worked with agency and traffic manager to track, analyze and evaluate cross-channel effectiveness.

• Wrote, directed, produced and edited cross-channel spots and long-form marketing videos using Final Cut Studio HD, Adobe Creative Suite (using Photoshop, After-Effects, Premiere and Flash) and Avid Media Composer. Managed all pre-production, production and post-production from concept to completion. Shot b-roll required for commercials and/or BHN event videos.

• Directed the marketing team to ensure deliverables were met and production/editing schedules were current.Created messaging around product and channel launches, BHN services, BHN brand and internal/external marketing campaigns.

• Collaborated with other departments to write, produce and edit longer form videos for employee training, retail promotions and events.Wrote, produced and implemented multimedia training materials for internal employees.

• Managed all equipment repairs and upgrades which included trouble-shooting problems that occurred as well as purchasing new equipment.Served as primary liaison for BHN engineers and editors in other divisions to install and maintain digital file transfer systems to ensure consistent video quality across divisions.

• Provided graphic and audiovisual support for Central Florida Division President and Vice-Presidents.

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Production Manager/Editor/Web Producer

Volusia County

DeLand, FL

2005-2007

• Played a key role in all internal and external communications for the County Manager’s office and the Volusia County Council which included all print material, graphics, web and video production. Collaborated with County staff to develop printed materials (ads, brochures, and newsletters), graphic requests, webpage design and video production projects. 

• Launched Volusia County Television, an all-digital multimedia studio/production facility. 

• Managed station budget, project timeline and installation schedule. Worked with consultants to design and implement long term plan for station operations and goals. Hired vendors to spec equipment and design station. Provided testing and installation of all equipment.

• Directed external and internal communications regarding station project development and cable franchise negotiations for acquiring cable channel.

• Directed, produced, shot and edited Volusia Magazine, a weekly magazine program focusing of County/Council issues. Included directing live multi-camera in-studio and field segments and producing field packages for weekly segments on the show. 

• Maintained and updated the Volusia County website.

• Wrote, produced and implemented multimedia training materials for internal employees.

 

Education Director/Senior Producer

Puget Sound Access

Kent, WA

2003-2005

• Launched all-digital television multimedia production facility including studio/control room and three edit suites.

• Purchased and installed equipment and trained staff/producers on digital TV equipment.

• Developed and launched on-line training program over website.

• Wrote, produced, directed and edited programs for air which included directing live multi-camera in-studio and field segments and producing field packages.

• Developed curricula and taught: Producer, Camcorder, Editing and Studio Workshops. Assisted community producers with projects.

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Station Manager

King County Television

Seattle, WA

1996-2003

• Launched King County Television, a multimedia production facility and local government channel. Built professional 3-camera studio, a non-linear editing suite and a linear editing suite from ground floor. Directed external and internal communications regarding station project development.

• Managed daily operations of a 5-person TV station with 3 edit suites and 2 studios with full budget responsibility.Managed station budget, project timeline and installation schedule. Designed, purchased, selected vendors and installed all equipment, adapting Council Chambers for TV broadcasting and creating new control room during first six months on the job.

• Managed all pre-production, production and post-production from concept to completion. Wrote, produced, directed and edited CTV programs.

• Managed all internal and external marketing for the station which included print, web and television. Collaborated with political officials and internal staff to conceive/deliver programs.

• Hired and taught editing/production skills to 2 recent graduates, retaining low staffing costs while creating a motivated "do what it takes" production team. Trained political officials and county staff to appear on TV.

• Designed and maintained CTV website (www.metrokc.gov.ctv): Wrote HTML code. Performed daily site maintenance involving streaming video, video clips, and layout.

• Produced and managed all single and multi-camera studio/field productions, handling press conferences and 3-camera shoots of meetings in the field. Performed all repairs and maintenance on equipment.          

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Director of Television

Airport News And Training Network

American Association of Airport Executives

Alexandria, VA

1992-1995

• Launched successful news and training network that distributed multimedia training programs nationwide by satellite and CD ROM.

• Hired, trained and led a 3-person editing/engineering team.

• Wrote, produced, directed and edited ANTN programming.

• Prepared and monitored budget.

• Built new studio incorporating both analog and digital broadcast equipment. Purchased and hooked up equipment, selected and installed applications and oversaw installation of subscriber satellite equipment.

• Produced and edited weekly live news show on association's congressional lobbying efforts working with Bill Clinton, Al Gore, Federico Peña, Trent Lott, Tom Daschle and Newt Gingrich.

• Won FAA approval and patent as authorized training provider for airport staff.

• Provided live conference coverage with simultaneous multi-camera production, directing all technical aspects of a 700-person, two week annual convention for 3 consecutive years. Shipped and rented equipment. Booked planes. Hired and spot-trained equity labor. Created and managed multiple project schedules. Coordinated production logistics with hotel management and resolved problems.

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